Order Process

Step 1: Select Your Preferred Stone

Explore our Natural Stone Colours and Engineered Stone Colours to begin.

Natural Stone Selection

  • Visit our trusted suppliers to view full slabs and choose colour/pattern.
  • Links to recommended local suppliers will be provided.
  • Once selected, visit our factory to inspect and approve slabs before processing.

Engineered Stone Selection

  • Choose from in-office samples (due to uniform appearance).
  • Option to visit local suppliers for viewing larger pieces.

Helpful Recommendations

  • Bring along paint chips, fabric swatches, flooring samples, and cabinet samples for the best match.
  • Allow adequate time for thoughtful selection—it’s key to a lasting, satisfying result.

Step 2: Complete the Online Quote Form

Fill out the form thoroughly for an accurate estimate and include:

  • Measurements
  • Layout details
  • Edge profiles
  • Splashbacks
  • Cut-outs (e.g., sinks, cooktops)
  • Special features or requests

Please Note:

The quote is an initial estimate only. Final pricing may vary based on on-site measurements, installation conditions, and final material/finish selection.

online quote form

Step 3 – Accepting Your Quote

Accepting the quote secures your booking in the production schedule and triggers the following:

  • An invoice for a 50% deposit to secure your booking.
  • Ordering of your selected stone.
  • Coordination of site measurements.
  • For natural stone, as part of quality assurance, we invite you to inspect the actual slab at our factory before fabrication.

Processing time

  • 7 to 20 working days, depending on complexity and schedule.
  • We’ll keep you updated throughout.

Final Measurements

  • The quote includes a final on-site check measure.
  • Templating (if required) is an extra charge. Templating is used for complex layouts and involves creating a full-size, highly detailed pattern of your benchtops, clearly indicating cutouts, joins, edges, corners, splashbacks, tap holes, and more. It can be required for curves, angles, and out-of-plumb or wavy back walls.

Measuring Process

  • Done after cabinetry is 100% complete.
  • All sinks and cooktops must be on site.
  • Undermount sinks must be returned to our factory to allow for a precise fit during fabrication.
  • Additional charges apply for return visits, including templating if not included in the quote.

EXISTING Benchtop Removal

  • Not included in standard quote. Separate quote required.

Manufacturing Process

Manufacturing begins after all of the following are completed:

  • Stone has been viewed and approved.
  • Deposit payment received.
  • Final on-site measurements done.
  • All sink, cooktop, and cutout details confirmed.

Fabrication includes:

  • Slab inspection for flaws.
  • Grain/vein matching (natural stone).
  • Edge shaping, gluing, laminating and polishing.
  • Sealing of stone.
  • Careful packing for installation.

Installation

Before Installation:

  • Clear all access points and floors.
  • Ensure drop-in sinks and cooktops are on site.
  • Do not polish/finish floors before installation.

Installer:

Brisbane Granite & Marble Installs Pty Ltd
ABN: 80 140 216 762 | QBCC License No: 1177948

On the Day:

  • Silicone is used to secure benchtops.
  • No plumbing/electrical work allowed for 24 hrs (no exceptions).
  • Warning signs are placed to alert other trades not to use or touch the benchtops.
  • Avoid placing tools, standing, or sitting on benchtops.
  • Benchtops will not be covered after installation; caution signs will be provided.

Sealing Your Stone

Terms & Conditions

  • A 50% deposit is required to confirm your booking, schedule final measurements, and order your selected stone slabs.
  • Final balance is due before installation.